Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or resolution.

Damages, Defects, & Incorrect Items Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately at goodecor.support@gmail.com with photos or a short video showing the issue.

  • Once verified, we will happily send you a free replacement or process a full refund without requiring you to return the damaged item.

Returns & Exchanges (Change of Mind / Wrong Item Ordered) To be eligible for a return due to personal preference, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

  • Return Shipping Fees: Customers are responsible for paying their own return shipping costs unless the return is due to our error.

  • To initiate a return, please contact us at goodecor.support@gmail.com. We will provide you with the correct return address and instructions. Items sent back to us without prior approval will not be accepted.

Exceptions / Non-Returnable Items Certain types of items cannot be returned:

  • Custom products (such as personalized items or special orders)

  • Personal care goods (beauty or hygienic products)

  • Clearance/Sale items and Gift Cards

European Union 14-Day Cooling Off Period Notwithstanding the above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, provided the item is in its original condition, unused, with tags, and in its original packaging.

Refunds Once your return or issue is approved, your refund will be automatically processed to your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return/refund, please contact us at goodecor.support@gmail.com.